Refund policy
GLYRIS Return & Refund Policy
Overview At GLYRIS, each piece of fine jewelry is crafted with meticulous attention to detail and understated elegance. We want you to adore your purchase. If you are not entirely satisfied, we offer a straightforward return and exchange process within 14 days of delivery.
Eligibility for Returns
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Items must be returned within 14 days of the delivery date.
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All jewelry must be in its original, unworn condition, free of any scratches, signs of wear, or alteration.
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Items must include the original GLYRIS packaging, certificate of authenticity, and secure tags attached.
Non-Returnable Items
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Customized or personalized pieces (such as engraved items or bespoke designs).
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Sale or final clearance items.
Return Process
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Initiate a Return: Contact our concierge team at hello@glyris.com with your order number and reason for return.
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Package Securely: Place the item in its original GLYRIS luxury packaging and outer shipping box to ensure safe transit.
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Shipping: Ship the package via a traceable and insured courier service to the address provided by our support team. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Refunds
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Once your return is received and inspected by our quality assurance team, we will send you an email notification confirming receipt.
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Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.
Exchanges
If you wish to exchange your piece for a different size or style, please initiate a return for the original item and place a new order online, or contact hello@glyris.com for direct assistance.